The Department of Works and Pensions (DWP) has continued to use the VCN, as its exclusive provider for voice training, for their Call Centre operatives. Further workshops have been delivered in 2009 for The Pension Service, The Carers Disability Unit, the Benefit Enquiry Line and the Attendance Allowance Help Line.
Case Studies
A selection of Case Studies where the Voice Care Network has been involved.
VCN delivered 3 workshops to the Manchester United Call Centre in August to nearly 30 of their key call centre operatives. The evaluations after each workshop rated the VCN workshops very highly (4.7 out of 5).
Following a visit to our stand at the Health and Well Being Exhibition in March, we had a call from an NHS Direct Call Centre. An initial afternoon workshop in August was rated so highly , that VCN was immediately was immediately booked for a further four in September.
ATL -The Association of Teachers and Lecturers – have booked the VCN to deliver more voice workshops for NQTs this summer. VCN will be delivering in London, York, Manchester and Birmingham in July and August this year, ahead of the new academic year.
As previously reported in Voice Matters – Spring Issue, the VCN was awarded some start up funding for a pilot project to deliver voice training workshops to fill gaps in CPD provision for teachers in England, by the TDA.
During this summer, VCN will be delivering many workshops to teachers and NQTs for members of the ATL (Association of Teachers and Lecturers), and the NUT (National Union of Teachers). Workshops are being delivered in Glasgow, Cardiff, London, Bristol, Leeds, Manchester, Newcastle and Birmingham by a number of VCN Tutors around the country – Cathie Owen, Philomena Chandler, Sandra Gittleson, Suzanne Parke, Ria Richardson and others.
Recent letter received from a Local Authority near Manchester highlight the importance of the
Hants Council County recently contacted Head Office to deliver some specific Voice Training for Support Staff throughout the County. On behalf of VCN, Yvonne Morley delivered the first 2 in June and further workshops were immediately booked to cope with demand. We were delighted when their Professional Adviser, Patricia Langley, took the trouble to write in and personally thank Yvonne.
Following successful ‘pilot’ voice workshops in Poole and Bournemouth, the VCN was asked to provide a Key Speaker to the annual TA (Teaching Assistant) Conference being held on behalf of Poole/Bournemouth and Dorset Local Authoritie
The BBC signed a Preferred Supplier Agreement back in 2003 for the VCN to deliver Voice Training to their re-speakers. Their job is to re-speak the news during each and every day so that it reappears as sub-titles for those who are deaf.
The VCN was recently approached by the British School of Journalism to provide a clear standard for the specialist skills required to deliver broadcast news and all forms of broadcast media.