The Department of Works and Pensions (DWP) has continued to use the VCN, as its exclusive provider for voice training, for their Call Centre operatives. Further workshops have been delivered in 2009 for The Pension Service, The Carers Disability Unit, the Benefit Enquiry Line and the Attendance Allowance Help Line.
Helping people to keep their voices healthy and communicate effectively
VCN delivered 3 workshops to the Manchester United Call Centre in August to nearly 30 of their key call centre operatives. The evaluations after each workshop rated the VCN workshops very highly (4.7 out of 5).
Following a visit to our stand at the Health and Well Being Exhibition in March, we had a call from an NHS Direct Call Centre. An initial afternoon workshop in August was rated so highly , that VCN was immediately was immediately booked for a further four in September.